Helpful Hints from Reynolds:

When running any utility or diagnostics program please be careful. These types of software can change critical file structure information and data loss may occur.

Always use the UNDO option when running any type of utility software. This will allow you to return the file structure to the original condition if the utility was unable to correct the problem.

DO NOT format the drive or change the partitions (i.e., Fdisk) if you are unable to access your data! This can lessen the chances of a successful recovery.

If you have formatted the drive or changed the partitions, DO NOT install any software or make any more changes to the drive. This can overwrite your data making recovery impossible.

DO NOT open the drive! Airborne particles and dust can immediately contaminate the platters causing further damage and data loss. This will also void your warranty.

If your computer is on and you are experiencing problems, immediately BACKUP all critical, accessible data. Then turn the computer off.

If the drive is making any unusual noises (i.e., scraping, clicking, or buzzing), turn off the system immediately. The damage will continue to progress the longer the drive continues to run. Noises can be indications of a head crash, one of the most severe problems that can occur.

DO NOT tap, hit or shake the drive if it is not spinning up! This can cause severe damage to the heads and platters. Possibly even complete data loss.           

Always handle the drive gently by the edges. Never touch the electronic components (PCBA). Always use an anti-static bag when moving the drive.
 
The average failure rate of disk drives is 100%. ALL drives eventually fail.
 
WARNING: Tampering with a damaged hard drive may cause loss of data. Reynolds Data Recovery does not take responsibility for the loss of data as a result of the suggestions offered above.
 
When sending in a Drive:
Be sure to fill out our Recovery Form and include as much information as possible. This can reduce time in diagnostics and save you money.

Be sure to mention any pre-existing conditions with your drive.

Be sure to pack the drive well. Insufficient packing can cause further damage and data loss during shipping.

If the drive is wet or has fire damage, carefully enclose it in an appropriate sealed container.